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FLETTONS - Online Complaints Handling Procedure

Flettons Surveyors

20-22 Wenlock Road

London N1 7GU

Phone: 0203 691 0451
Email: info@flettons.com
VAT ID: 193 4416 96

Registered Office

Opening Times

Monday	09:00 - 18:00
Tuesday	09:00 - 18:00
Wednesday	09:00 - 18:00
Thursday	09:00 - 18:00
Friday	09:00 - 18:00

Closed on Bank Holidays

Google Rating

4.7

Flettons Surveyors

4.7

Tim Pye

14:11 15 Jun 16

Well presented and comprehensive survey report. A quick summary is also provided which is useful. Clear and simple 'traffic light' highlighting system. Lead paint is included, but only a visual assessment. Testing for lead paint is quick, cheap and easy so could be included. Would definitely use them again.

Beata S

21:17 24 Aug 16

Professional service throughout.Report was delivered on time. It was very clear with great attention to detail.Job well done! Good choice.Thank you.

Shahid Uddin Khan

18:37 24 Aug 16

Precisely and timely reported. I do highly appreciate its sincerity and commitment to the customer. Thanks a lot.

Dexter Barnes

07:59 11 Aug 16

Very quick and very in depth. The staff were very helpful indeed. Would use again.

write2yibo

11:58 11 May 16

OLD FASHIONED CUSTOMER SERVICE, EXPERT KNOWLEDGE, A STAR :)

Kerry Morrow

16:44 03 Oct 16

Really fantastic service. Incredibly thorough report, even going so far as to estimate the cost of a replacement kitchen! The pictures really helped to identify problem areas, a few spots of damp were noted, and this will be a great help to get work done in the future. We also used their WhatsApp service and got immediate responses to our questions. Well worth the money.

Anna Marsh

11:34 05 Oct 16

Well presented and comprehensive survey report. Use of 'traffic light' highlighting system and inclusion of prices for the work. Also included improvement recommendations with prices. Would definitely use them again.

Steven Mains

13:33 13 Oct 16

When looking for a quote for a full building survey Flettons were by far the cheapest and most competitive, therefore I was sceptical as to the quality of the survey that would be carried out. After further investigation and examination of their sample survey online I decided to use them as it seemed to be inline with other surveyorsThe survey was carried out promptly (within 24 hours of being instructed)and I then received a summary of findings of the following day prior to receiving the full survey. This was very useful as gave an indication of the areas to concentrate on in the full report.The full survey was then received a week later and was extremely detailed and well presented, can't fault it any way. Another nice feature is I was able to directly contact the surveyor of my property via whatsapp, this was extremely convenient and allowed for quick answers to any queries I had while at work rather than having to get hold of someone on the phone.Highly recommended company and will use them again in the future.

Steve Mair

12:00 03 Nov 16

A competitive price for full structural including aerial photographs and thermal images which were extremely helpful. The report was comprehensive and laid out well so it was easy to follow and understand. The surveyor supplied his contact details which was most helpful and I was able to clarify important matters within the report. I would recommend Flettons survey to anyone considering purchasing an older home. It is vital to know about your property and have potential future cost identified so this can be factored when deciding to proceed with purchase or not. A first class service by Flettons, quick and professional.

Michael Daventry

10:07 09 Nov 16

Simon produced an extremely detailed survey for us that helped us pose the correct questions to the seller - many of which we hadn't thought of until he raised them. Our house purchase took a very long time but Simon was still willing to discuss his report on the telephone with me several months after he wrote it. His work comes highly recommended from us.

Ben Jeens-Williams

12:59 26 Oct 16

Great professional service from start to finish at good price.The report was thorough with detailed photos which was delivered on time and a preliminary report sent over on the day after the survey.

Steve Mair

12:00 03 Nov 16

A competitive price for full structural including aerial photographs and thermal images which were extremely helpful. The report was comprehensive and laid out well so it was easy to follow and understand. The surveyor supplied his contact details which was most helpful and I was able to clarify important matters within the report. I would recommend Flettons survey to anyone considering purchasing an older home. It is vital to know about your property and have potential future cost identified so this can be factored when deciding to proceed with purchase or not. A first class service by Flettons, quick and professional.

Michael Daventry

10:07 09 Nov 16

Simon produced an extremely detailed survey for us that helped us pose the correct questions to the seller - many of which we hadn't thought of until he raised them. Our house purchase took a very long time but Simon was still willing to discuss his report on the telephone with me several months after he wrote it. His work comes highly recommended from us.

Kerry Morrow

16:44 03 Oct 16

Really fantastic service. Incredibly thorough report, even going so far as to estimate the cost of a replacement kitchen! The pictures really helped to identify problem areas, a few spots of damp were noted, and this will be a great help to get work done in the future. We also used their WhatsApp service and got immediate responses to our questions. Well worth the money.

Anna Marsh

11:34 05 Oct 16

Well presented and comprehensive survey report. Use of 'traffic light' highlighting system and inclusion of prices for the work. Also included improvement recommendations with prices. Would definitely use them again.

Ben Jeens-Williams

12:59 26 Oct 16

Great professional service from start to finish at good price.The report was thorough with detailed photos which was delivered on time and a preliminary report sent over on the day after the survey.

Tim Pye

14:11 15 Jun 16

Well presented and comprehensive survey report. A quick summary is also provided which is useful. Clear and simple 'traffic light' highlighting system. Lead paint is included, but only a visual assessment. Testing for lead paint is quick, cheap and easy so could be included. Would definitely use them again.

Beata S

21:17 24 Aug 16

Professional service throughout.Report was delivered on time. It was very clear with great attention to detail.Job well done! Good choice.Thank you.

write2yibo

11:58 11 May 16

OLD FASHIONED CUSTOMER SERVICE, EXPERT KNOWLEDGE, A STAR :)

Shahid Uddin Khan

18:37 24 Aug 16

Precisely and timely reported. I do highly appreciate its sincerity and commitment to the customer. Thanks a lot.

Dexter Barnes

07:59 11 Aug 16

Very quick and very in depth. The staff were very helpful indeed. Would use again.

Steven Mains

13:33 13 Oct 16

When looking for a quote for a full building survey Flettons were by far the cheapest and most competitive, therefore I was sceptical as to the quality of the survey that would be carried out. After further investigation and examination of their sample survey online I decided to use them as it seemed to be inline with other surveyorsThe survey was carried out promptly (within 24 hours of being instructed)and I then received a summary of findings of the following day prior to receiving the full survey. This was very useful as gave an indication of the areas to concentrate on in the full report.The full survey was then received a week later and was extremely detailed and well presented, can't fault it any way. Another nice feature is I was able to directly contact the surveyor of my property via whatsapp, this was extremely convenient and allowed for quick answers to any queries I had while at work rather than having to get hold of someone on the phone.Highly recommended company and will use them again in the future.

Peter Ioannou

11:46 03 Mar 17

I did a full building survey, which I recommend any potential buyer to do. The money I paid for it was more than worth it because the issues that were found allowed me to renegotiate the price and save myself thousands of £. I instructed them through email, they arranged with the agent and the day after the survey was done I received an initial report pointing out the main findings (damp, door frames, etc) A few days later I received a detailed PDF report that was 79 pages long!!! It included every single area of the house and was presented in a very professional manner, including photos and cost etimates for the job that needed to be done. I also contacted the surveyor himself who kindly answered all of my questions. I highly recommend getting a building survey done if you are planning to buy a house and I advise to use Flettons to do it. 5 star service!

aglaeve

19:55 21 Apr 17

I had a full structural survey done by Simon from Flettons. Well worth the money! The detail of the survey and the layout was most helpful to inform my purchase of a rather neglected 1930s mid terrace. Turn around time was fast as well. Not only that but about 1 year later I called up Simon to ask for further advice with regards to renovation/extension/conversion works that I had planned and he was most helpful and recommended good websites and books I should read in prepatation. Would definitely recommend to anyone needing a survey done!

MB P

12:03 06 May 17

A very thorough survey and some good follow-up advice!

francesca parisi

23:06 29 Jun 17

Please avoid at all cost.The survey report was delivered on 26th May. On 30th May I emailed the surveyor to raise some questions. No response. I followed up via email on 1st June. The surveyor informed he was on holidays until 19th June and he would have replied subject to internet connection. I emailed on 18th June. No response. I followed up via email and phone call on 20th June. On 22nd June surveyor finally emailed us with some brief and insufficient answers. We replied via email and called him, but he never responded or return calls. It turns out the survey has two major mistakes which have been pointed out by our solicitor.Ironically, immediately after I complained on Flettons website, the surveyor emailed me...It is unacceptable to pay £700 for this kind of service and I hope my review will help people to avoid at all cost this company, because it is a waste of money and energy. We have been ripped off.

Darren Monioro

15:49 05 Jul 17

Flettons were really amazing. One of the best in the business. I recommend them highly

Graham DeNure

23:28 27 Jul 17

Provided a very comprehensive survey quickly and easily, and for a competitive price. Great website and quote generator as well. Would recommend.

Karen Miller

20:48 22 Sep 17

Simon produced an absolutely fantastic survey. Very thorough and well presented making the vast amount of information easy to digest. The traffic light system used to identify the urgency of repairs was particularly helpful, as was the estimate repair costs which helped with price negotiations. My estate agent even said it was the best survey he'd ever come across! Would highly recommend!!!

Eunice Moss

08:51 25 Sep 17

In early June this year, I decided to buy a flat in a Grade II Listed Building. Looking up firms in Local Surveyors Direct, I contacted a few and Flettons Facilities Management Ltd were the first to respond. They were friendly and very helpful which was a relief as it's been a long time since I've had anything to do with surveys. Upon receiving my full building survey report, I sent them an email with follow-up questions and Simon Hanchard of Flettons responded by return. I then had to ask further questions and again, he replied very promptly. I'm totally happy. The full building survey report was comprehensive and jargon free enough for a layperson to understand comfortably. It was neither the cheapest nor the most expensive of the quotes I received. The service was definitely value for money. Professionalism: Yes, definitely. I do thoroughly recommend Flettons and in particular, Yoanna and Simon.

Sam Okine

14:26 25 Sep 17

Flettons Surveyors provided a very professional service, at a competitive price for a full building survey.The report was very well structured, comprehensive and easy to navigate. The report included the use of a 'traffic light' system, detailed photos, as well as a break down of estimated repair costs which was very useful. They also sent through a preliminary on-site feedback report the day after the survey.Would definitely use them again.

james griffin

12:36 28 Sep 17

I found the service provided by Flettons to be very professional and a nice quick turnaround for a very comprehensive building Survey.The traffic light system was easy to use and the report itself had raised some issues not thought about originally in our thoughts when trying to purchase our house.If you have any doubts with a property, we would fully recommend using Flettons to obtain the information you need to make an informed decision on that property.

Sabrina Dorio

10:39 03 Oct 17

Flettons is responsive and efficient. They went out of their way to give us a summary then our full report in less than 3 days. The report was detailed and filled with photographs which made it perfect for non-savvy people. We would definitely recommend Flettons or use their service again.

Jonathan Buckle

11:39 16 Nov 17

After an initial mistake relating to the scope of the report, Simon went above and beyond to rectify the issue as soon as possible. The morning after the mistake was highlighted, Simon revisited the property and proceeded to work late into his Friday evening to get the updated report back to me as soon as possible. The report itself was comprehensive and clear. Any queries that we had were answered promptly and clearly even responding over the weekend. I wouldn't hesitate to recommend Flettons after my experience.

Daniel Kidanrmariam

15:00 28 Jan 18

Excellent service from start to finish. I received a detailed document supported by a lot of pictures and recommendations. Even estimation for a loft conversion, had we wish to change it. I got in contact with them recommended by a friend and I would do exactly the same, recommend them 100%.

Mo Fallaha

20:32 30 Jan 18

Terrible customer service, and are rude and sarcastic.Paid to have a survey performed on a property (the "Plus" package) and the report was repeatedly delayed - without any notification from them. They subsequently set a deadline which they then missed.Avoid if you're looking for good quality service, or if you want the report delivered on time.

Akbar Shah

03:43 09 Mar 18

Survey was arranged, paid for and conducted within a week. Although I had to chase several times to get my summary report, the end product seems to be of high quality. I especially like the estimated cost breakdown of repairs and alterations which will be a useful guide to make home improvements in the future

David Hurley

11:29 30 Jan 19

Comprehensive report shared within agreed timeline, sensible recommendations and professional approach

Maria Villani

13:38 01 Feb 19

Very Efficient. Hassle free, full building report.

Dessi Lyutakova

12:28 02 Feb 19

Great service, best price we found, with full structural report delivered in 24h of inspection - we simply couldn't ask for more. This is the second time we've used Flettons as the first property we were looking at purchasing highlighted far too many issues.Our surveyor was Simon and he produced a full structural survey report for us for both properties. We found the traffic lights system very useful but most of all the indicative costs for essential and improvement works as it helped us plan our budget. We've only lived in new build properties before so having a full professional survey picking up any potential issues with the properties was of great comfort and reassurance. The photographic report was also very useful to keep a record of the property's condition. Having the full strucural report also helped us negotiate a better deal for our buildings insurance. Simon was very approachable, accessible and answered all of our queries to date promptly.Overall very happy with the service and we've already recomended Simon to a colleague of mine who is also going through a purchase.

Vicky Duncan

07:39 05 Feb 19

Very quick and professional with a excellent backed report , would highly recommend and would use FLETTONS again in that future.

Eve G

21:38 12 Feb 19

Well detailed and reliable survey, full of useful information. Definitely recommending it. Very quick service!

Ashley McKenzie

12:54 21 Sep 19

Great service from Flettons. They did a Full Building Survey for a house I'm purchasing and confirmed a few of the things I was concerned about. The full report is detailed and has plenty of pictures. It also came with a second PDF that had larger versions of all the pictures. Overall I'm very pleased and would recommend Flettons.

Terence Carvalho

14:10 20 Aug 19

Flettons did a very thorough survey of the property and gave me a preliminary report the same day and followed it up with a detailed report a few days later. I was impressed with the detail in the report, the level of risk associated with each item and the estimated cost to make it right. The entire report was 107 pages long (including pictures) but presented in an easy to read format.

Will Golledge

08:43 30 Jul 19

We chose Flettons as they offered a very competitive (building survey) price for the leasehold flat we were looking at buying.Once we got the report back it was comprehensive and detailed, highlighting all possible areas of note / possible improvements.After we got the report back I asked Simon a couple of questions directly - both were answered quickly. Would definitely recommend!

Will Hutchinson

22:14 01 Aug 19

Excellent service at a very reasonable price. Had a couple of queries with the report and they came straight back to me with a detailed response. Highly recommended

Beck Taye

16:43 15 Aug 19

I am impressed with the level of detailed information given and I must say it is well beyond my expectations. Each and every part of the area of the property were inspected. It also highlights some of the areas that requires immediate attention which I used this to renegotiate the asking price for the property.I also had to call and discuss with the surveyor post the survey and we managed to run through all the questions I had. All the information were explained thoroughly and professionally. It was also so easy to talk to the surveyor.Also despite the fact that I was informed inadvance about the time frame the survey will take, I was inpatient to get it done as quickly as possible. However, now it made me realise that it was well worth the wait. Thanks to all Flettons team.

Ian Walsh

18:00 05 Jan 20

Fantastic! Second time using Flettons, incredible details and customer service was amazing. When asking follow up questions I was supplied with further imagery and even more in depth detail. The first time using them they uncovered a problem with the roof of the property I was looking to buy and saved me a lot of expense if I had gone ahead with the purchase.

Andy Coleman

16:53 05 Nov 19

The full structural survey was very thorough and the report was easy to understand and showed clearly the key points and associated costs. Simon was also very helpful answering my follow up questions. Thank you

aviva las vegas

10:50 29 Oct 19

Had a few hiccups due to a scheduling error but overall a very thorough job. Highly recommend you keep in touch with the Flettons team over a phone call or three,, especially if you don't hear from them till your appointment has been booked in. Be as detailed on the booking form as possible.Once that's done, you can sit back and relax. You're in good hands with Simon.

Stephanie Beck

14:17 31 Oct 19

We have had several surveys done through Flettons now and have always been very happy. The surveys are very detailed and Simon took a lot of time to talk me through any questions I had after the survey was done. I can highly recommend Flettons.

Tim Greenhalgh

20:56 17 Dec 19

Simon provided a very thorough and informative building survey for us, with lots of photos, including high level photos of the roof of the house. Flettons come highly recommended.

Ben B

15:23 15 Mar 20

Great service and very detailed report. Organising it went very smooth. Fantastic communication throughout the process and when the report was received, I could get clarification about various point if needed. Recommended!

Garima Ahuja

07:52 03 Mar 20

The survey was thorough and was executed promptly. Thank you for your work.

Rachel

16:31 10 Nov 19

We had a full structural survey. The report was easy to understand, detailed and Simon, the surveyor, was great and answered follow up questions. The only negative was the level of customer service prior to the survey.

Wan Chun Sung

09:24 04 May 20

Very bad survey: They didn't find there is a leaking problem in the flat we bought and now we are having the problem to solve... What a shame

RH

08:59 02 Apr 20

Very helpful and comprehensive survey of property I am proposing to buy. A detailed report and good value for money

ignacio vazquez

11:29 25 Apr 20

Really thorough and comprehensive report, I'd recommend.

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Flettons Surveyors is a trading name of Flettons Facilities Management Ltd, a company registered in England and Wales. Registered number 07749401
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