Frequently Asked Questions
The instruction process is simple. Get an instant quote using our quote calculator on the home page of our website. To access the quote calculator now, just click here.
Fill out all the fields in the calculator, and we will send you a quote immediately. If you do not receive your quote within 5 minutes, check your junk folder or call us. If you are happy with the quote, click on the “Buy Now” button, complete the instruction form and on the last page click confirm and pay.
Once you have paid, your instruction form will be sent directly to us, and your agent will be immediately notified of your instruction, so they know to expect a call from us. We will coordinate and keep you informed throughout the whole process. All you need to do is confirm, pay and relax.
We endeavour to be as thorough as possible listing all major defects and calculating costs so that you can make an informed decision. Depending on the service you have chosen, the size of the property and the number of defects found, your report could be returned anything between 3 and 7 working days.
Once we have received your instruction, we will make all arrangement to access the property. Once access has been confirmed we will inform you via email to let you know the date and the time of the survey. Your report will be returned within the time frames agreed based on your survey package, which could be up to seven working days.
If you wish to cancel your survey you must provide at least 48 hrs notice and you will receive a full refund. Read our Terms and Conditions.
No. We are not affiliated with any Lender or Estate agent. We are an independent practice and act solely for you and in your interest.
We are bound by the Data Protection Act 1998. We will never sell, lease or share any of your data such as email addresses, telephone numbers and transaction particulars with any third-party.
We recommend a Full Building Survey when buying any leasehold/shared ownership house or flat. As a leaseholder, you are liable to pay towards the costs of repair and maintenance of the common parts. Although the Freeholder has a duty under to repair and maintain the structure under the Landlord and Tenant Act 1985, you have to pay a share of the costs.
As part of our full building survey, we will inspect all accessible common parts and report on the condition of the components. You will then be aware of any imminent section 20 notices.
Yes, we do inspect the loft areas, so long as the hatch is within 4 metres. Our surveyors carry telescopic ladders to access these areas. When surveying loft spaces, we check the structural timbers for timber defects and alterations, adequate ventilation and waterproofing. We also check for hazardous substances such as asbestos insulation and check any building services such as tanks and wiring. In some circumstances, we may not enter the loft space if it is deemed to be unsafe due to weak or slender ceiling joists.
There are various factors to consider if you wish to convert the loft on your property such as the size of the roof area. These include, but are not limited to; the pitch, height and existing floor area of the property and any existing extension. The layout of the below parts will also have a bearing on the feasibility of a loft conversion. Our surveyors will take measurements of the roof structure, the design of the below parts and inform you on whether you may be able convert the loft space.
We do not undertake home buyer reports at this time.
Yes, we undertake a visual lay inspection of the electrical installation as part of our full building survey, full building survey plus and the new build snag report. Our surveyors will report on the condition and conformity with the current regulations, complete with any recommendations for remedial action.
Yes, we undertake a visual inspection and lay test of the boiler installation as part of our Full Building Survey, Full Building Survey Plus and the New-build Snag Report. Our surveyors will report on the condition and conformity with the current regulations, complete with any recommendations for remedial action.
We serve Greater London and the home counties:
Barking and Dagenham London Borough
Barnet London Borough
Basingstoke and Deane Borough
Bexley London Borough
Brent London Borough
Bromley London Borough
Camden London Borough
Croydon London Borough
Ealing London Borough
East Hampshire District
Enfield London Borough
Epsom and Ewell Borough
Greenwich London Borough
Hackney London Borough
Hammersmith and Fulham London Borough
Haringey London Borough
Harrow London Borough
Havering London Borough
Hillingdon London Borough
Hounslow London Borough
Islington London Borough
Kensington and Chelsea London Borough
Kingston upon Thames London Borough
Lambeth London Borough
Lewisham London Borough
Merton London Borough
Mole Valley Borough
New Forest District
Newham London Borough
Redbridge London Borough
Reigate and Banstead Borough
Richmond upon Thames London Borough
Southwark London Borough
Surrey Heath Borough
Sutton London Borough
Test Valley Borough
Tonbridge and Malling Borough
Tower Hamlets London Borough
Tunbridge Wells Borough
Waltham Forest London Borough
Wandsworth London Borough