Frequently Asked Questions

How can I instruct Flettons Surveyors?

The instruction process is simple. Get an instant quote using our quote calculator on the home page of our website. To access the quote calculator now, just click here. 

Fill out all the fields in the calculator, and we will send you a quote immediately. If you do not receive your quote within 5 minutes, check your junk folder or call us on 02036910451. If you are happy with the quote, click on the “Buy Now” button, complete the instruction form and on the last page click confirm and pay.

Once you have paid, your instruction form will be sent directly to us, and your agent will be immediately notified of your instruction, so they know to expect a call from us. We will coordinate and keep you informed throughout the whole process. All you need to do is confirm, pay and relax.

Do you arrange access to the property?

Once we have received your instruction, we will make all arrangement to access the property. Once access has been confirmed we will inform you via  email to let you know the date and the time of the survey. Your report will be returned within the time frames agreed based on your survey package, which could be up to seven working days.

How long will my report take?

We endeavour to be as thorough as possible listing all major defects and calculating costs so that you can make an informed decision. Depending on the service you have chosen, the size of the property and the number of defects found, your report could be returned anything between 3 and 7 working days; buildings with a floor area in excess of 2500 sq ft may take slightly longer.

Cancellations and Refunds

If you wish to cancel your survey you must provide at least 48 hrs notice and you will receive a full refund. Read our Terms and Conditions.

Are you affiliated with the banks or estate agents?

No. We are not affiliated with any Lender or Estate agent. We are an independent practice and act solely for you and in your interest.

Do you share information with third parties?

We are bound by the Data Protection Act 1998. We will never sell, lease or share any of your data such as email addresses, telephone numbers and transaction particulars with any third-party.

I am buying a leasehold flat/house. Do I really need a Full Building Survey?

We recommend a Full Building Survey when buying any leasehold/shared ownership house or flat. As a leaseholder, you are liable to pay towards the costs of repair and maintenance of the common parts. Although the Freeholder has a duty to repair and maintain the structure under the Landlord and Tenant Act 1985, you as a leaseholder will have to pay a share of the costs.

As part of our full building survey, we will inspect all accessible common parts and report on the condition of the components. You will then be aware of any imminent section 20 notices.

Do you inspect lofts and if so how do you inspect loft areas?

Yes, we do inspect the loft areas, so long as the hatch is within 4 metres. Our surveyors carry telescopic ladders to access these areas. When surveying loft spaces, we check the structural timbers for timber defects and alterations, adequate ventilation and waterproofing. We also check for hazardous substances such as asbestos insulation and check any building services such as tanks and wiring. In some circumstances, we may not enter the loft space if it is deemed to be unsafe due to weak or slender ceiling joists.

Can you tell me if it possible to convert the loft space?

There are various factors to consider if you wish to convert the loft on your property such as the size of the roof area. These include, but are not limited to; the pitch, height and existing floor area of the property and any existing extension. The layout of the below parts will also have a bearing on the feasibility of a loft conversion.  Our surveyors will take measurements of the roof structure, the design of the below parts and inform you on whether you may be able convert the loft space.

Do you undertake Home Buyer Reports?

We do not undertake home buyer reports at this time.

Do you inspect the electrics?

Yes, we undertake a visual lay inspection of the electrical installation as part of our full building survey, full building survey plus and the new build snag report. Our surveyors will report on the condition and conformity with the current regulations, complete with any recommendations for remedial action.

Do you inspect the boiler?

Yes, we undertake a visual inspection and lay test of the boiler installation as part of our Full Building Survey, Full Building Survey Plus and the New-build Snag Report. Our surveyors will report on the condition and conformity with the current regulations, complete with any recommendations for remedial action.

Do you inspect underpinning?

It is not possible to inspect underpinning as it is located underground in the soil, but we can look at drawings of its location (if available) and we will check the building to see if the underpinning has been effective. We also check various risk factors which could contribute to structural movement.

What areas do you cover?

We serve Greater London and the home counties:

Ashford Borough

Barking and Dagenham London Borough

Barnet London Borough

Basingstoke and Deane Borough

Bexley London Borough

Brent London Borough

Bromley London Borough

Camden London Borough

Canterbury City

Croydon London Borough

Dartford Borough

Dover District

Ealing London Borough

East Hampshire District

Eastleigh Borough

Elmbridge Borough

Enfield London Borough

Epsom and Ewell Borough

Fareham Borough

Gosport Borough

Gravesham Borough

Greenwich London Borough

Guildford Borough

Hackney London Borough

Hammersmith and Fulham London Borough

Haringey London Borough

Harrow London Borough

Hart District

Havant Borough

Havering London Borough

Hillingdon London Borough

Hounslow London Borough

Islington London Borough

Kensington and Chelsea London Borough

Kingston upon Thames London Borough

Lambeth London Borough

Lewisham London Borough

Maidstone Borough


Merton London Borough

Mole Valley Borough

New Forest District

Newham London Borough

Redbridge London Borough

Reigate and Banstead Borough

Richmond upon Thames London Borough

Runnymede Borough

Rushmoor Borough

Sevenoaks District

Shepway District

Southwark London Borough

Spelthorne Borough

Surrey Heath Borough

Sutton London Borough

Swale Borough

Tandridge Borough

Test Valley Borough

Thanet District

Tonbridge and Malling Borough

Tower Hamlets London Borough

Tunbridge Wells Borough

Waltham Forest London Borough

Wandsworth London Borough

Waverley Borough

Westminster City

Winchester City

Woking Borough